Trally App Terms & Condition

Empowering global travelers and discovering wonders of the world.

TERMS OF USE

The TRALLY Application (‘the app or site”), is owned and operated by TRALLY PTE LTD carrying on its business activities in the Singapore. These Terms of Use govern your use of this TRALLY Application.

1.    YOUR ACCEPTANCE OF THESE TERMS OF USE

These Terms of Use hereinafter referred to as “TOU” constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “Host” or “Guest”) and TRALLY PTE LTD (“TRALLY APP, we,” “us” or “our”), concerning your access to and use of the Application (IOS and ANDROID inclusive) and www.trally.com and any other media form, media channel, related, linked, or otherwise connected thereto (collectively, the “Site , “App” or TRALLY APP”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these TOU Use.  IF YOU DO NOT AGREE WITH ALL OF THESE TOU, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. 

BY SIGNING UP TO USE THE APP OR SERVICE, YOU ACKNOWLEDGE AND AGREE THAT THE FORMS WE SEND YOU ARE PROPER NOTIFICATION OF SUCH REPORTS AND THAT YOUR NAME AND DATE OF SENT REPORT WILL BE RECORDED ON OUR DATABASE WHICH WILL SUFFICE AS A SIGNATURE FOR SUCH REPORTS. 

Supplemental TOU or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these TOU at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of these TOU and you waive any right to receive specific notice of each such change.  It is your responsibility to periodically review these TOU to stay informed of updates.  You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised TOU by your continued use of the Site after the date such revised Terms are posted.


2.    YOUR ACCEPTANCE OF OUR PRIVACY POLICY

By agreeing to these TOU, you agree to the terms of our Privacy Policy which is expressly incorporated herein. Before using this Site, please carefully review our Privacy Policy. All information provided to us as a result of your use of this Site will be handled in accordance with our Privacy Policy. To the extent there are inconsistencies between these Terms of Use and our Privacy Policy, these Terms of Use control.

3. YOUR CONSENT TO OTHER AGREEMENTS

When you intend to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of these TOU, the terms of the click-through agreement will supplement or amend these Terms of Use, but only with respect to the matters governed by the “click-through agreement.”

4. ABOUT TRALLY APPLICATION

TRALLY APP is a virtual tours platform for livestreaming interactive tours of your community and culture to guests from around the world who’ve paid to watch, learn and ask questions. On the platform, we have HOSTS who registered on the platform, (who live stream using our Android + Apple app and GUESTS who also have to create a profile but they watch tours via the site or application.

We are Home to wander lusters and TRALLY hopes to bring together hosts and guests alike, providing a platform for all to share the love of exploring.

The TRALLY APP service can be accessed from devices with Internet Connectivity, such as personal computers, tablets and smartphones. 

We don’t sell your personal data to advertisers, and we don’t share information that directly identifies you (such as your name, email address or other contact information) with advertisers unless you give us specific permission. Instead, advertisers can tell us things like the kind of audience they want to see their ads, and we show those ads to people who may be interested. We provide advertisers with reports about the performance of their ads that help them understand how people are interacting with their content.

Our Privacy Policy explains how we collect and use your personal data to determine some of the ads you see and provide all of the other services described below. You can also go to your settings page on your account at any time to review the privacy choices you have about how we use your data.


5. APPLICABILITY

"These general terms and conditions (the "Conditions") apply to:

    (a)    The use of any information, pictures, documents and/or other services offered by TRALLY APP via (our “Website”);

    (b)    The downloading and Installation of the TRALLY APP Mobile Application (IOS or ANDROID) on your smartphone.

6. ACCOUNT

To use and enjoy the services we provide, we require you to register an account with us. You would be required to download the TRALLY APP Mobile Application on your device (IOS, ANDROID, and or WINDOWS).

You can use the services by registering on the platform either as a Host or as a Guest. We have designed the application in such a way that is seamless and easy to suit your convenience

            (a)  Getting Started as a HOST

As a HOST, you get to use the TRALLY platform to provide the Virtual Tour services to a GUEST. When creating a profile to Host on the service, we will collect from you your personal information to include your name, email, address, location and a means of ID, as per our Privacy Policy. The Identity information shall be used to verify your identity before using the platform.

  • Why host on TRALLY? You are your own boss. You decide the price, the location, the timing. You are accountable only to yourself - and of course to your GUESTS.
  • Providing the service. We aim to rid all barriers to entry. Anyone who loves hosting a tour should be able to host on TRALLY. Simply send over the required information aforementioned to us and we’ll take care of the rest.
  • How do you earn? Guests on TRALLY will have to pay to experience the amazing journey you’ll bring them on. You get to keep 80% of the profits. (We take a 20% fee to cover platform and business costs and enable us to expand and improve our service)
            (b)  Getting Started as a GUEST

The entire service we provide on the platform is for you our invaluable GUEST.  When creating a profile to use as a GUEST on the platform, we will collect from you your personal information to include your name, email, address and your location.

To get started for a virtual tour experience is simple;

  • Be on time! How else would you catch the perfect sunset?
  • A really good WIFI connection
  • Use earpiece for a full experience
  • Enjoy the show

Whether you register as a HOST or a GUEST, Your Account is for your individual personal use only, and you may not authorize others to use your Account for any purpose. In creating your Account, you certify that all information you provide is complete and accurate. You agree to update your information when required or requested, and you further agree not to use another person’s account without permission. You are responsible for maintaining the confidentiality of, and restricting access to your Account and password, and you agree to accept sole responsibility for all activities that occur under your Account or password. You agree to contact our customer service department immediately of any breach of security or unauthorized use of your Account or any violation of these Terms by others of which you are aware. You agree that we shall have no liability for any losses, damages, liabilities or expenses you may incur due to any unauthorized use of your Account, and you agree to indemnify us and hold us harmless for any such unauthorized use. We reserve the right to create accounts for quality control and administrative purposes. Such accounts may be publicly viewable.


7.     TRALLY APP’S INTELLECTUAL PROPERTY

Content For purposes of these Terms, “content” is defined as any information, communications, published works, photos, videos, graphics, music, sounds, or other materials that can be viewed by users on our Site and is owned by TRALLY APP, our Affiliates or our licensors.

Ownership of Content All content on the Site is subject to intellectual property rights, contractual or other protection. The intellectual property rights are owned by us or our licensors. No content may be copied, distributed, republished, uploaded, posted or transmitted in any way except as provided expressly in these Terms or with TRALLY APP’s prior express written consent. Any use of the content other than as permitted by these Terms, or any other unauthorized use of the content may make you liable to TRALLY APP or its licensors for violation of intellectual property rights.

Trademarks or service marks of TRALLY APP include, but are not limited to, TRALLY APP™ and the TRALLY APP logo. All custom graphics, icons, logos and service names are registered or common-law trademarks or service marks of TRALLY APP or our Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, and/or the name of TRALLY APP, our Affiliates or our licensors.

Site Use TRALLY APP grants you a limited, revocable, nonexclusive license to use the content on the Site solely for your own personal purposes only and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You may not use any content from the Site which is not owned by you for commercial use. You agree not to copy the Site or content located on the Site; to reverse engineer or break into the Site; or to use content, products or services in violation of any law. Any use of the Site or the content contained therein other than as specifically authorized in the Agreement, without the prior written permission of TRALLY APP, is strictly prohibited and will terminate the license granted herein. Unless explicitly stated herein, nothing in the Agreement shall be construed as conferring to you, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. TRALLY APP reserves the right, without notice and in its sole discretion, to terminate your license to use the Site at any time and to block or prevent your future access to, and use of, the Site.

No Warranty for Third-Party Infringement Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this Site will not infringe the rights of other users of the Site or of third parties.

You may not, under any circumstances, record multimedia streams (in any format) delivered via our platform. You may not facilitate this happening either. To do this would be an infringement of our intellectual property and breach of your contractual obligation to us. This includes, but is not limited to, screen recording on your computer, phone or tablet, or outputting from these to an external recording devices or service. You may not live stream externally from our platform either.

However, we reserve the right to record, in order to help us improve our services.

8. SOFTWARE UPDATES

We may update the Software from time to time, at our sole discretion. The update may be in the form of adding new features, bug fixing and new versions of the Software. In order to provide you with the most current version of the Software, you agree that new updates and versions of the Software may download and install automatically as they are made available by us, in our sole discretion. You agree to receive and permit us to deliver such new updates and versions to you. These updates and new features may include additional terms that you will have to agree to.

9. USER CONDUCT

  • You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites. 
  • You agree that you will abide by these Terms and will not: Engage in any harassing, threatening, intimidating, predatory or stalking conduct; 
  • You agree that you will not use or attempt to use another user’s account without authorization from such user and TRALLY APP.
  • You agree that you will not use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
  • You agree that you will not do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites; 
  • You agree that you will not attempt to circumvent any content-filtering techniques we employ.
  • You agree that you will not access any feature or area of the Sites that you are not authorized to access.
  • You agree that you will not develop any third-party applications that interact with the Sites without our prior written consent.
  • You agree not to use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality.
  • You agree that you will not bypass or ignore instructions contained in the robots.txt file, that controls all automated access to the Sites or Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.
  • You agree to use the service in accordance to legal requirements, thus, you shall not be offensive, harmful or discriminatory to any user of the platform. You agree to release us from any liability whatsoever should such a situation arise between you the host and the guest.
  • You agree and acknowledge that as a host, you are providing the service at your own free will and expense. TRALLY APP is only provides the platform to host the virtual tour service, hence, you are not entitled to any employee rights or benefits.
  • You agree as a Guest that request for refunds shall be channeled to the HOST and not TRALLY as we only provide the platform to HOST the service, however, we will be more than happy to assist you in getting a refund if you had a legitimate unsatisfactory experience. 
  • You agree to use a very strong internet connection and should there be an interruption in your use of the virtual tour service, you agree to release us from any liability howsoever arising.
  • We will take necessary measures to protect your personal data. However, if there’s a data breach or some issue with our platform which leaks our users’ private data, you agree to release us from any liability.
  • Community standards: You will treat all of our users will respect. Racism, homophobia, sexism and xenophobia of any kind are not permitted on our platform and we will take action against anyone partaking in any such offensive behaviour. This includes being sexually suggestive or otherwise socially inappropriate in any way that is likely to cause serious offence to any of our community.

10.    APP USE LICENSE

When you use the Services through the App, then TRALLY APP grant you a revocable, non-transferable, non-exclusive, limited right to install and use it on wireless phones and devices that are in accordance with the terms and conditions of this license, used and controlled by you and shall not:

  • Decompile, disassemble, reverse-engineer, attempt to know the source code of the App, or decrypt it;
  • make any modification, enhancement, adaptation, improvement, translation or derivative work from the App;
  • go against any applicable laws, regulations, or rules regarding your use of the App;
  • alter, remove, or obscure any of TRALLY APP’s proprietary notice, and the licensor of the App;
  • make the App available over network or other environs that allow access or use by multiple devices or multiple users at the same time;
  • use the App to create services, or software that is directly or indirectly competitive with or in any way a substitute for the App;
  • use the App to send automated queries or unsolicited commercial emails to any platform; and 
  • Make use of any proprietary information of TRALLY APP in the development, design, manufacture, distribution, or licensing of any application, devices, or accessories for use with the App.


11.    TERMS REGARDING APPLE AND ANDROID DEVICES

The following terms and conditions will apply when you access the App either from the Apple Store or the Google Play Store. You acknowledge that these Terms is between you and TRALLY APP only and not with Apple Inc. or Google Inc. (both an “App Distributor”), and TRALLY APP (which is not an App Distributor) is directly responsible for the App and the App Content thereof. 

  • Scope of License: The license granted to you for the App is limited to a non-transferable permit to use the App on a device that uses the Apple iOS and/or Android operating system as applicable and in line with the usage rules set forth in the applicable App Distributor terms and conditions agreement.
  • Maintenance and Support: TRALLY APP is solely responsible for providing any maintenance and support services with respect to the App as specified under these Terms and applicable laws. You hereby agree that no App Distributor is responsible for any support and maintenance services in relation to the App.
  • Warranty: TRALLY APP is responsible for any service warranties, whether express or implied by law, to the extent not effectively disclaimed. In any event, where the App fails to conform to any applicable warranty, you may alert the relevant App Distributor, and the App Distributor, in accordance with its policies and terms, may refund the purchase price (if any) paid for the App, and to the fullest extent permissible by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the App and any other claims, losses, liabilities, damages, expenses or costs attributable to any failure to obey any warranty will be TRALLY APP’s sole responsibility.
  • Service Claims: You hereby agree that TRALLY APP (not an App Distributor) is liable for addressing any of your claims or those of a third party relating to the App or your control and/or use thereof, including but not limited to; (a) service liability claims; (b) any claim that the App fails to obey any applicable or legal requirement; and (iii) claims arising from consumer protection or similar legislation.
  • Intellectual Property Rights: You acknowledge that in the event of any third-party claim that the App or your use thereof infringes a third party’s intellectual property rights, the relevant App Distributor will not be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
  • Legal Compliance: You represent and warrant that (i) you do not reside in a country that is subject to a Singapore’s Government embargo, or that has been designated by the Singapore’s Government as a ‘terrorist supporting’ country; and (ii) you are not on any Singapore’s Government list of prohibited or restricted parties.
  • Third Party Terms and Conditions Agreement: You must comply with the third-party terms and conditions agreement applicable when using the App. For example, if you have a VoIP application, you must not violate their wireless data service agreement when using the App.
  • Third Party Beneficiary: Both you and TRALLY APP acknowledge that the App Distributors and their subsidiaries are third party beneficiaries of these Terms and that upon your acceptance of the terms and conditions of these Terms, each App Distributor will have the right to enforce these Terms against you as a third-party beneficiary thereof.

12.    PRICING OF SERVICE & MODE OF PAYMENT

We accept Payments for our services via PayPal & credit cards. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for all charges you incur for any order. You are responsible for, and agree to pay, all such charges. If we or our third-party payment processor cannot obtain authorization for charges to your payment method or if any amounts you authorize us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us.

13.    TERMINATION

Termination by you. You may terminate these Terms and the license granted to you hereunder at any time by uninstalling and removing the Software from your device, and by ceasing to use the App.

Termination by us. Without prejudice to any other rights we may have, these Terms and the license granted to you hereunder automatically terminate without notice, if you fail to comply with or breach any provision of these Terms. In no event will we be liable for the suspension, removal of or disabling of your access to TRALLY APP or to any feature available therein. You acknowledge that upon expiration or termination of your license, the license key may automatically de-activate.

14.    EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. TRALLY APP hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. TRALLY APP shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

15.    OWNERSHIP; INTELLECTUAL PROPERTY RIGHTS

All right, title and interest in and to TRALLY APP, any related features and/or services and any derivatives thereof improvements and modifications thereto, including associated intellectual property rights, evidenced by or embodied in and/or attached/connected/related to TRALLY APP or any related features and/or services, are and will remain owned solely by us or our licensors. These Terms do not convey to you an interest in or to TRALLY APP, but only a limited right of use in accordance with the terms herein. Nothing in these Terms constitutes a waiver of our intellectual property rights under any law. The license granted to you herein is neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by us regarding future functionality or features. You acknowledge and agree that the technology manifested in the operation of the Software constitutes our and our suppliers’ valuable trade secrets and know-how and to the extent you discover any such trade secrets, you will not disclose them to any third party. Any disclosure or unauthorized use thereof will cause us irreparable harm and loss.

16.    YOUR REPRESENTATIONS AND WARRANTIES

You hereby represent and warrant that: (i) you will only use TRALLY APP as permitted under these Terms; (ii) you agree to comply with all applicable laws, rules and regulations, and industry best practices while using TRALLY APP; (iii) you will not use TRALLY APP for any fraudulent or inappropriate purpose; (iv) you shall not prevent others from using TRALLY APP.

17.    DISCLAIMER OF WARRANTIES

TRALLY APP IS PROVIDED TO YOU “AS IS”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT REPRESENT OR WARRANT THAT: (I) TRALLY APPWILL MEET YOUR REQUIREMENTS, WILL BE ERROR FREE OR THAT ANY ERRORS WILL BE CORRECTED; (II) THE OPERATION OF TRALLY APPWILL BE UNINTERRUPTED; OR (III) TRALLY APPIS OR WILL BE AVAILABLE WHERE YOU RESIDE OR IN ANY OTHER PARTICULAR LOCATION. YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH TRALLY APPIS TO UNINSTALL AND CEASE USE OF ALL TRALLY APPPRODUCTS. Further and except as expressly provided herein, we are not obligated to maintain or support TRALLY APP, or to provide you with any updates, fix errors or any other features available therein. You acknowledge and agree that you are solely responsible for (and that we have no responsibility to you or to any third party) and assume all the responsibility and risk for your use of TRALLY APP and your breach of any of your representations and warranties herein contained, and for any loss or damage which we may suffer as a result of any such breach.


18.    LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SUCCESSORS, ASSIGNS, OR LICENSORS BE LIABLE TO YOU OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, LOSS OF BUSINESS PROFITS, LOSS OF DATA OR BUSINESS INFORMATION, LOSS OF ADDITIONAL SOFTWARE OR COMPUTER CONFIGURATIONS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES ARISING IN CONNECTION WITH ANY USE OF TRALLY APPOR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE INSTALLATION, UNINSTALLATION, USE OF OR INABILITY TO USE TRALLY APPUNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND NEGLIGENCE), AND WHETHER OR NOT WE WERE OR SHOULD HAVE BEEN AWARE OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY STATED HEREIN. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL OUR TOTAL LIABILITY (INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AND AFFILIATES) FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE AMOUNT PAID IF ANY, BY YOU FOR THE USE OF TRALLY APP.

19.     INDEMNITY

You agree to defend, indemnify and hold us, our parent corporation, officers, directors, employees and agents, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (i) your access to or use of TRALLY APP; (ii) your violation of these Terms; or (iii) your violation of any third party right, including without limitation, any intellectual property right, or privacy right.

20.    GOVERNING LAW AND DISPUTES

This Agreement will be governed by, construed and enforced in accordance with the laws of Singapore, without regard to its conflicts of law principles or provisions. Singapore Courts shall have jurisdiction to adjudicate disputes.

21.    GENERAL

These Terms constitutes the entire understanding between the parties with respect to the matters referred to herein. The Section headings in these Terms are provided for convenience purpose only and have no legal or contractual significance. If any provision of these Terms is held to be unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible so as to affect the intent of the parties, and the remainder of these Terms shall continue in full force and effect. Our failure to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed a waiver of such rights or of subsequent actions in the event of future breaches. These Terms and any right granted herein may not be assigned by you without our prior written consent. The controlling language of these Terms is English. In the event of inconsistency or discrepancy between the English version and any other language version, the English language version shall prevail. Nothing in these Terms will be construed as creating a joint venture, partnership, employment or agency relationship between you and us, and you do not have any authority to create any obligation or make any representation on our behalf.

22.    Contact Us

If you have any questions (or comments) concerning these Terms, you are most welcomed to contact us at enquiries@trally.com and we will make an effort to reply within a reasonable time-frame